Returns & Refunds policy

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail Djb@torqindustries.com.au

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Midvale, WA 6056

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Warranty

LIMITED WARRANTY – 14 DAYS / 100KM

Warranty Period:
The seller provides a limited warranty for a period of 14 days from the date of delivery or 100 kilometres of use, whichever occurs first.

What is Covered:
This warranty covers manufacturing defects in major mechanical or electrical components that arise under normal, intended off-road use during the warranty period.

What is Not Covered:
This warranty does not cover:

• Normal wear and tear

• Consumable items (including but not limited to tyres, tubes, brake pads, chains, sprockets, batteries subject to misuse, plastics, cables, bearings, and cosmetic components)

• Damage caused by misuse, neglect, accident, water ingress, racing, jumping, overloading, or improper storage

• Damage caused by unauthorised modifications or repairs

• Improper assembly where the vehicle was supplied unassembled

• Commercial, hire, or competition use

• Failure to follow maintenance requirements

Warranty Remedy:
If a defect covered by this warranty is confirmed, the seller will, at its discretion:

• Repair the defective component, or

• Replace the defective component with an equivalent part.

This warranty does not cover freight costs unless agreed in writing.

Important Consumer Law Notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This limited warranty is provided in addition to your rights under the Australian Consumer Law.

Conditions

• Warranty claims must be made in writing within the warranty period.

• Proof of purchase is required.

• The odometer reading at time of claim must not exceed 100km.

• The vehicle must not be used on public roads or in prohibited areas.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail Djb@torqindustries.com.au